I worked as a civil servant for many years – attached to a provincial office for the point of contact and having a base but my job took me all over the country to various cities. For long periods I was responsible, with four others, for testing a brand new system being developed to create a paperless operating system within our ministry. The departmental trainers had not been involved, much to their anger and disbelief. Much to ours as testers too – knowing how something is supposed to work and knowing how to train folk to make it work that way are completely different things. It was a disaster and of course, despite much work on the e-learning programme, the Learning Management Software was not developed at the same time as the product so the managers were completely out of the loop. Getting the online learning tools in place at the front was so overlooked!