There’s only one thing that’s very annoying about training courses provided by one consultancy house – they will insist on supplying their own training staff. In itself, that’s a very obvious idea, but they can be very patronising to the colleagues taking the training. At least with the online courses, they are well out of the way in the back room! A company I used to work for had a training agency on board to produce the course materials and set the framework of the training exercises. This was before the advent of online training courses but the principle is similar – a bunch of folk who are individually very clever about computerised anything . . . . . . it doesn’t always mean they can transfer their skills to the class room. Whereas they can put all their knowledge into the online training – if they ask the client, it can be seen that their expertise in presenting training remains high.