Wessex Training

Rewarding Customer Relationships

What It Can Deliver

Practical experience. Through the use of exercises and simulations at the beginning of the workshop we can benchmark and illustrate their effective and ineffective behaviour. Then a further experience at the end of the workshop is used to put the theory, techniques and insights into practice.

Personal Discovery Profiles. This course goes beyond simply explaining good customer service tips that delegates could read in a book. Delegates gain insight into why they personally find some customers difficult and why when providing their best efforts at customer service they do not seem to reap rewards. Participants learn to distinguish between the different motivational values of their customers and to tailor their communication and relating style to fit the customer. Only then will delegates have the opportunity to identify a suitable strategy to develop their customer relationships effectively through reducing the behaviours that have a negative impact on their service and increasing the behaviours that have a positive impact.

Practical feedback from the facilitator and peers to enable your people to improve their customer service skills and create personal development plans.

Action-planning and goal setting to transfer learning back to the workplace

A tailored workshop specific to your needs. For details of our tailored partnership approach click here.

Interested?

If you would like to arrange a no obligation meeting, make an enquiry or book one of our programmes, please complete a contact us form and one of our consultants will get in touch with you.

Alternatively call us on 01202 531133 for an informal discussion.