There are many different types of e-learning courses available today. Many of them are career focused so that someone in any sphere of the working world can update their knowledge and create evidence of improvement so they can enhance their personal career development record. There are some brilliant consultants out there who have exactly the skills needed to bring bespoke simulation training, or role play to you and me, down to the level of the average work place colleagues for them to enjoy participation and show visible and creditable signs of achievement. This is especially true of a company that prides itself on their excellent customer service department. It only needs one of the team members to have an ‘off day’, be rude or impatient with a caller and the reverberations will be severe. These learning tools will enable companies to ensure their staff are totally at one with the ethos – the customer comes first and is always right (until you can talk them round otherwise).